Job brief: Head of Digital and Scaled Customer Success

What JoRoute checked · Checked by JoRoute

• Listed on Asana's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens asana.com, the address Asana's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $178,400 to $262,400 a year
• Job type: Not stated
• Where: San Francisco
• Posted: 2026-07-30 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Head of".

Must have

• 7-10+ years of experience in Customer Success or client-facing leadership roles within the SaaS industry, with a proven track record of managing large-scale regional organizations.
• If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
• Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.

Conditions

• This role can either be fully remote depending on which US state you live in, or based in our San Francisco, Chicago, or New York City office with an office-centric hybrid schedul…
• If based in-office: The standard in-office days are Monday, Tuesday, and Thursday.
• If you're interviewing for this role, your recruiter will share more about the in-office requirements.
• Drive data-informed experimentation: Run a rigorous experimentation program to identify motions that effectively shift customer behavior, using data insights to continually iterat…

Main duties

• Design digital success programs: Launch self-serve onboarding, lifecycle communications, and in-product nudges that drive activation and habitual software us…
• Build AI-powered engagement plays: Implement AI-driven plays to scale team impact, partnering closely with Product to clarify platform capabilities versus te…
• Drive data-informed experimentation: Run a rigorous experimentation program to identify motions that effectively shift customer behavior, using data insights…
• Lead cross-functional vision: Lead and develop a high-leverage team while partnering cross-functionally across the organization to align stakeholders on the …
• Track record of leading, mentoring, and developing high-performing teams while driving strategic operating models.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in San Francisco, CA: $170k a year (20 listings, 8 employers). This listing is 30% higher.
• Across Asana's 47 open listings, 28% of those with a posting date were first posted more than 60 days ago. How Asana hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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Keep looking

• 31 more customer service jobs within 25 miles, on the job map with pay.
• All 47 open Asana jobs, and how Asana hires.
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