Job brief: Associate Director, Appeals & Grievances

What JoRoute checked · Checked by JoRoute

• Listed on Oscar Health's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-10 (1 day ago); last confirmed on the board 2026-11-10.
• The apply link opens oscarhealth.com, the address Oscar Health's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $111,035 to $161,926 a year
• Job type: Not stated
• Where: Remote · Remote · Tempe, AZ
• Posted: 2026-09-25

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Director".

Must have

• While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.
• 7+ years of progressive experience in healthcare operations, specifically focusing on healthcare compliance, complaints, grievances, or appeals (A&G).
• 4+ years of people management experience, including leading and developing other supervisors, team leads, or managers in a high-volume operations environment.
• Bachelor's Degree or 4 years of equivalent experience.
• Operational Excellence Certification (Lean Six Sigma Green/Black Belt or equivalent).
• Advanced Degree (MBA, Master of Health Administration, or Juris Doctor).

Conditions

• Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, li…

Main duties

• You will lead operational goals for CGA and Escalation teams, maintaining full accountability for compliance and quality metrics across all lines of business.
• Develop a multi-tiered team of managers, lead, and specialists using structured coaching frameworks and clear performance accountability to foster high engag…
• Be the ultimate resolution authority for high-visibility, high-risk administrative complaints coming from senior leadership, regulatory bodies, and social ch…
• Establish and enforce standardized evaluation, escalation, and resolution workflows to ensure seamless end-to-end case ownership and eliminate friction.
• Maintain constant audit readiness and act as the primary operational lead for CMS, state Department of Insurance (DOI), and internal compliance audits.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs in Tempe, AZ: $157k a year (16 listings, 2 employers). This listing is 13% lower.
• Across Oscar Health's 201 open listings, 38% of those with a posting date were first posted more than 60 days ago. How Oscar Health hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is the role fully remote, and from which states can I work?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 150 more manager jobs within 25 miles, on the job map with pay.
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