Job brief: IT Helpdesk Specialist 2

What JoRoute checked · Checked by JoRoute

• Listed on Natera's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address Natera's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $25 to $27 a year
• Job type: Not stated
• Where: San Carlos, CA · US - CA - SC Industrial Rd
• Posted: 2026-10-22

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2 years of experience.

Must have

• The User Services / Helpdesk Specialist 2 is responsible for all aspects of IT end-user support in an enterprise biotech environment including: computer hardware, software, office…
• The candidate must have a high level of aptitude for analyzing, troubleshooting, and resolving problems with an emphasis on follow-through and customer satisfaction.
• Participate in projects to enhance the overall process and tool-set used by IT to serve the needs of Natera including by not limited to: virtualization, centralized user and IT as…
• Degree in technical field or equivalent work experience and applicable certifications.
• 2 years desktop technology and user support experience in a technical enterprise environment.
• The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of …

Conditions

• Generous paid time off and company holidays

Main duties

• Manage issues, communication and resolution via email, phone and ticketing system.
• Participate in projects to enhance the overall process and tool-set used by IT to serve the needs of Natera including by not limited to: virtualization, cent…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Natera's 221 open listings, 30% of those with a posting date were first posted more than 60 days ago. How Natera hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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