Job brief: Customer Care Specialist

What JoRoute checked · Checked by JoRoute

• Listed on Lucid Motors's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-06 (today); last confirmed on the board 2026-11-06.
• The apply link opens lucidmotors.com, the address Lucid Motors's board gives for this job.
• The same title for the same place was listed 1 other time on this board in the last 90 days: several openings, or a re-posted job.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $21 to $25 an hour
• Job type: Not stated
• Where: Phoenix, AZ
• Posted: 2026-11-05

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2+ years of experience.

Must have

• To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical su…
• 2+ years of experience in technical support and troubleshooting required
• High school Diploma or GED required
• To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Conditions

• Full time shift hours from: 12:30PM - 9PM Monday - Friday / Saturday 11:30AM - 8PM
• This shift will work Pacific time, so it will change locally for daylight savings
• Availability to work weekends and support flexible schedules to support customers 365 days of the year.
• Flexibility to work evenings shifts, weekends, or holidays.

Main duties

• Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips : Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating troubleshooting Processes : Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes : Reviewing proposed changes and making recommendations.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Lucid Motors's 414 open listings, 24% of those with a posting date were first posted more than 60 days ago. How Lucid Motors hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. How many people are you hiring for this role, and is it a new opening or a re-posted one?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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