Job brief: Network Security Support Engineer

What JoRoute checked · Checked by JoRoute

• Listed on Cloudflare's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-05.
• The apply link opens boards.greenhouse.io, the address Cloudflare's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Hybrid · Austin, TX
• Posted: 2026-06-30 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 3 years of experience.

Must have

• Fluent English speaker is a requirement
• Minimum 3 years working within a Technical Support team solving various technical issues
• export laws without sponsorship for an export license.

Conditions

• Flexibility to work varying work schedules including: 8:30 AM - 5:30 PM Pacific Time Zone, Tuesday through Saturday, Sunday through Thursday, holidays, weekends, more than 5 days …
• Global Travel Medical Insurance
• All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity,…

Main duties

• Communicate with customers via chat, email, and phone
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffi…
• DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF…
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable
• Work with Engineering and Product teams to improve products and tools

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Cloudflare's 68 open listings, 6% of those with a posting date were first posted more than 60 days ago. How Cloudflare hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is this role still open, and when do you hope to fill it?
3. Which of the listed places is this role based in?
4. What are the interview steps, and when should I expect to hear back?

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