Job brief: Digital Customer Success Manager

What JoRoute checked · Checked by JoRoute

• Listed on Sigma Computing's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-08.
• The apply link opens job-boards.greenhouse.io, the address Sigma Computing's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: New York, New York, United States · NYC
• Posted: 2026-10-28

New York requires many employers to include pay in job postings; whether that covers this job depends on the law's rules.

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
• Bachelor's degree in Business, Computer Science, or a related field
• We encourage you to apply even if you don't meet every listed requirement.

Conditions

• This is an in-office role based out of our New York and San Francisco office.
• Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

Main duties

• Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), deliverin…
• Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs
• Monitor customer health dashboards and use leading and lagging indicators (product adoption, feature utilization, active user growth, support ticket patterns…
• Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies across your portfolio
• Develop and deliver targeted customer communications that enable self-service success and reduce reliance on direct touchpoints

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in New York, NY: $148k a year (17 listings, 8 employers). This listing does not publish pay to compare.
• Across Sigma Computing's 69 open listings, 75% of those with a posting date were first posted more than 60 days ago. How Sigma Computing hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role? (New York requires many employers to post it.)
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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Keep looking

• 28 more customer service jobs within 25 miles, on the job map with pay.
• All 69 open Sigma Computing jobs, and how Sigma Computing hires.
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