Job brief: Customer Success LATAM

What JoRoute checked · Checked by JoRoute

• Listed on GitLab's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-07 (today); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address GitLab's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $93,600 to $158,400 a year
• Job type: Not stated
• Where: Remote · Remote, United States · North America · United States of America
• Posted: 2026-11-06

What the job asks · Employer's own words, not checked

Level: Not stated. The posting does not state a level or years of experience.

Must have

• Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license.
• Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples for internal and custo…
• A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples.
• many successful candidates do not meet every single requirement.

Main duties

• Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice gu…
• Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integrati…
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't…
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $119k a year (171 listings, 28 employers). This listing is 6% higher.
• Across GitLab's 125 open listings, 21% of those with a posting date were first posted more than 60 days ago. How GitLab hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is the role fully remote, and from which states can I work?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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