Job brief: Customer Care Specialist

What JoRoute checked · Checked by JoRoute

• Listed on Veracyte's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-14 (today); last confirmed on the board 2026-11-14.
• The apply link opens veracyte.com, the address Veracyte's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $28 to $31 a year
• Job type: Not stated
• Where: Remote · San Diego, California, United States · Remote
• Posted: 2026-11-13

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2+ years of experience.

Must have

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skills and/or abilities required.
• Must demonstrate or acquire a comprehensive understanding of PHI protection, adhere to HIPAA compliance standards, and follow established laboratory procedures.
• We are thrilled to be recognized as a 2024 Certified™ Great Place to Work ® in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passio…

Main duties

• Order Management: Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with cus…
• Physician Outreach: Perform outbound communication with physician offices through phone, fax, email, and other channels to efficiently resolve order issues.
• Inbound Calls: Address inbound calls with empathy and precision, by resolving customer inquiries and providing comprehensive support.
• Collaboration: Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions and…
• Trend Analysis: Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement, sharing insights with relevant …

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Veracyte's 23 open listings, 17% of those with a posting date were first posted more than 60 days ago. How Veracyte hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is the role fully remote, and from which states can I work?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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