Job brief: Starlink Customer Success Manager (Latam Backhaul)

What JoRoute checked · Checked by JoRoute

• Listed on SpaceX's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (2 days ago); last confirmed on the board 2026-11-06.
• The apply link opens boards.greenhouse.io, the address SpaceX's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Redmond, WA · Bastrop, TX · Hawthorne, CA
• Posted: 2026-08-28 · over 60 days ago

Washington and California require many employers to include pay in job postings; whether that covers this job depends on the law's rules.

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, cus…
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service
• Government export regulations, applicant must be a (i) U.S.
• § 1158, or be eligible to obtain the required authorizations from the U.S.

Conditions

• Willing to work early mornings, evenings, and weekends as needed for Latin America time zones and critical milestones
• Willing to travel across Latin America as needed
• employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/…

Main duties

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the prima…
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or…
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in California: $150k a year (32 listings, 13 employers). This listing does not publish pay to compare.
• Across SpaceX's 2,895 open listings, 60% of those with a posting date were first posted more than 60 days ago. How SpaceX hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role? (Washington and California require many employers to post it.)
2. Is this role still open, and when do you hope to fill it?
3. Which of the listed places is this role based in?
4. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 25 more customer service jobs within 25 miles, on the job map with pay.
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