Job brief: Director, Enterprise Customer Success

What JoRoute checked · Checked by JoRoute

• Listed on Toast's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-09 (today); last confirmed on the board 2026-11-09.
• The apply link opens careers.toasttab.com, the address Toast's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $177,000 to $283,000 a year
• Job type: Not stated
• Where: Remote · Remote, United States · Remote - USA
• Posted: 2026-09-09 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Director".

Must have

• 10+ years of customer success, account management, or revenue leadership experience, with 5+ years leading teams in a SaaS or technology environment

Conditions

• Travel as needed for customer site visits and executive engagements, including international travel as the global book grows
• Our Approach to Hybrid Working
• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
• Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Main duties

• Own Enterprise segment revenue outcomes: net revenue retention, churn mitigation, and expansion across a book of Toast’s largest customers
• Build and develop a high-performing team of managers and their CSMs, setting vision, strategy, and performance standards while coaching leaders to raise the bar
• Design and lead the global Enterprise CS coverage model as Toast expands into international markets, building coverage, escalation, and delivery patterns tha…
• Serve as executive sponsor and senior escalation point for high-visibility accounts, building trusted relationships with corporate stakeholders at major rest…
• Drive operational excellence, scalable systems and cadence for the segment: account planning, QBRs and strategic business reviews, renewal risk management, a…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $125k a year (169 listings, 26 employers). This listing is 84% higher.
• Across Toast's 259 open listings, 41% of those with a posting date were first posted more than 60 days ago. How Toast hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Is the role fully remote, and from which states can I work?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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