Job brief: Senior Training Lead

What JoRoute checked · Checked by JoRoute

• Listed on Chime's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-11 (today); last confirmed on the board 2026-11-11.
• The apply link opens boards.greenhouse.io, the address Chime's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $130,000 to $180,000 a year
• Job type: Not stated
• Where: Remote · Remote, USA · Remote - US
• Posted: 2026-11-10

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Lead".

Must have

• Own trainer effectiveness at our BPOs end to end, including trainer certification and recertification, training lead calibration, a real observation and coaching cadence, and the …
• Measure what matters, using graduation rates (overall and on-time), nesting performance, speed to proficiency, trainer certification rates, and early-tenure quality and performanc…
• 7+ years in training, learning, or talent development within a contact center, BPO, or other high-volume service environment, including hands-on facilitation of new hire classes f…
• Experience building training governance from the ground up: certification and train-the-trainer programs, facilitation standards, observation and coaching models, and the document…
• We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do.

Conditions

• This is a new role on our Learning, Training, and Content Operations team. It's remote, with approximately 30% domestic and international travel to our BPO partner sites.
• Travel to our partner sites roughly 30-40% of the time and train in the room, facilitating new hire classes, delivering Train-the-Trainer ahead of site launches and major releases…
• Willingness to travel domestically and internationally approximately 30-40% of the time. Experience in financial services, fintech, or another regulated environment is a plus.
• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company…

Main duties

• Own training execution across our lines of business, ensuring BPO trainers are facilitating our programs and content as expected, that agents are receiving t…
• Guide a group of BPO master trainer contractors to drive training excellence with BPO training teams.
• Travel to our partner sites roughly 30-40% of the time and train in the room, facilitating new hire classes, delivering Train-the-Trainer ahead of site launc…
• Own trainer effectiveness at our BPOs end to end, including trainer certification and recertification, training lead calibration, a real observation and coac…
• Hold our BPO partners accountable for training delivery the way a vendor manager would: build the scorecard, run the governance cadence with partner training…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Chime's 66 open listings, 36% of those with a posting date were first posted more than 60 days ago. How Chime hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is the role fully remote, and from which states can I work?
2. What are the interview steps, and when should I expect to hear back?

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