Job brief: Senior IT Support Specialist

What JoRoute checked · Checked by JoRoute

• Listed on Rocket Lab's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (2 days ago); last confirmed on the board 2026-11-05.
• The apply link opens job-boards.greenhouse.io, the address Rocket Lab's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $30 to $38 an hour
• Job type: Not stated
• Where: Long Beach, CA · RL Headquarters
• Posted: 2026-09-25

What the job asks · Employer's own words, not checked

Level: Senior. The title says "Senior".

Must have

• Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab.
• Occasional domestic travel may be required .
• 4 + years of experience in IT support and high school d iploma or GED equivalent
• Certifications in ITIL or CompTIA++
• Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S.
• as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S.

Conditions

• This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed.

Main duties

• Track and update support desk Incident, Request, Problem, Change, and Project tickets, as well as related documentation.
• Build strong relationships and be the subject matter expert for IT Support

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for it and help desk jobs in California: $152k a year (85 listings, 26 employers). This listing is 53% lower.
• Across Rocket Lab's 459 open listings, 24% of those with a posting date were first posted more than 60 days ago. How Rocket Lab hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 50 more it and help desk jobs within 25 miles, on the job map with pay.
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