Job brief: Incident and Escalations Manager 2 - NYC

What JoRoute checked · Checked by JoRoute

• Listed on Datadog's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-05 (3 days ago); last confirmed on the board 2026-11-08.
• The apply link opens careers.datadoghq.com, the address Datadog's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $85,000 to $113,000 a year
• Job type: Not stated
• Where: New York, New York, USA · New York
• Posted: 2026-11-05

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• 5+ years of related professional experience, including experience in incident management and customer escalations, with demonstrable ownership of complex incidents and critical cu…
• 2+ years of experience in a hands-on technical role at a software or cloud company, such as Support Engineering, Site Reliability Engineering, Solutions Architecture, or a similar…
• Bachelor's degree in Computer Science, Information Science/Technology, Engineering, or equivalent practical experience

Conditions

• We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Main duties

• Drive incidents and escalations to resolution from start to finish, including triage, coordination with our support, engineering and product teams. Own the r…
• Independently coordinate cross-functional stakeholders through complex incidents and escalations, making the call on prioritization, response strategy, and w…
• Own communications during active incidents, including sensitive, large-scale, and publicly visible events, adapting the message for customers, internal teams…
• Lead projects that deliver operational improvements to how IEM detects, manages, and communicates during incidents and escalations as Datadog and its product…
• Create, maintain, and improve incident and escalation documentation, runbooks, and training materials, and lead retrospectives that turn individual incidents…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs in New York, NY: $167k a year (563 listings, 56 employers). This listing is 41% lower.
• Across Datadog's 218 open listings, 52% of those with a posting date were first posted more than 60 days ago. How Datadog hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 921 more manager jobs within 25 miles, on the job map with pay.
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