Job brief: Operations Manager | NYC

What JoRoute checked · Checked by JoRoute

• Listed on Blank Street's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-06.
• The apply link opens job-boards.greenhouse.io, the address Blank Street's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $90,000 to $120,000 a year
• Job type: Not stated
• Where: New York City · New York
• Posted: 2026-11-02

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Know your numbers inside out: Master your stores' KPIs and PnL, and set clear priorities for your area every week and every quarter.
• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Conditions

• Make the standards stick: Coach your GMs to build the systems, behaviors and processes that keep our hospitality standards high every shift, whether you're in the store or not.
• Able to travel regularly between stores within your market.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)

Main duties

• Plan for demand: Take quarterly sales forecasts from HQ, translate them store by store and make sure every GM knows what's coming (growth, slowdowns, seasona…
• Build the labor plan: Set labor targets a quarter out, including headcount and transfers between stores, and coach GMs to build rotas against them.
• Build and Develop an A-Team
• Develop your GMs: Grow GMs into future leaders through our training pathways, regular 1:1s and direct feedback.
• Own the talent pipeline: Calibrate hiring and promotion decisions across your area and set quarterly succession targets from barista to GM, so every store ha…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Blank Street's 39 open listings, 21% of those with a posting date were first posted more than 60 days ago. How Blank Street hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

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2. What are the interview steps, and when should I expect to hear back?

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