Job brief: IT Support Technician III

What JoRoute checked · Checked by JoRoute

• Listed on Axon's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-05 (1 day ago); last confirmed on the board 2026-11-06.
• The apply link opens job-boards.greenhouse.io, the address Axon's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Scottsdale, Arizona, United States · Arizona-HQ
• Posted: 2026-11-05

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2 years of experience.

Must have

• At least 2 years of experience in IT Support, Help Desk, Desktop Support, or a similar technical support role.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience.
• Industry certifications such as CompTIA A+, Network+, Microsoft, JAMF, or equivalent.
• Don’t meet every single requirement? That's ok.
• All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures.

Conditions

• Core Hours: Monday - Friday 10am to 6pm (Ability to cover other shifts as needed for team coverage)

Main duties

• Work within the shared IT Support queue, owning assigned incidents and requests through resolution and targeting first-touch resolution whenever possible.
• Monitor employee support channels and provide timely, professional responses to incoming requests in accordance with defined SLAs.
• Maintain accurate and complete documentation within ServiceNow, including troubleshooting steps and final resolutions.
• Contribute to user-facing knowledge articles when recurring issues or documentation gaps are identified.
• Support new-hire onboarding, including device provisioning, software installation, account access verification, and equipment delivery.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for it and help desk jobs in Arizona: $113k a year (13 listings, 5 employers). This listing does not publish pay to compare.
• Across Axon's 393 open listings, 47% of those with a posting date were first posted more than 60 days ago. How Axon hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

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Keep looking

• 17 more it and help desk jobs within 25 miles, on the job map with pay.
• All 393 open Axon jobs, and how Axon hires.
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