Job brief: Principal Strategic Customer Success Partner (Commercial)

What JoRoute checked · Checked by JoRoute

• Listed on Uber Freight's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address Uber Freight's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Exton, PA 19341, United States; Newport, KY 41071, United States · United States
• Posted: 2026-08-08 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Principal".

Must have

• Up to 35%, as required
• High School Diploma or GED Equivalent.
• 8+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
• 10+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.

Conditions

• Job Type: Hybrid
• This role offers strong leadership support, exposure to a diverse group of internal/external stakeholders, and the opportunity to travel to customer sites for deep-dive supply cha…

Main duties

• Own customer strategy, project manage all open savings initiatives/action items, and drive execution across assigned enterprise accounts.
• Partner with Operations, Analytics, Commercial, and cross-functional teams (including Brokerage sales/ops, engineering, and analyst resources) to deliver mea…
• Lead customer business reviews (MBRs/QBRs) and executive-level presentations.
• Drive project prioritization across internal and external teams to ensure we are on target to meet annual savings goals.
• Build and maintain strong relationships with customer stakeholders from the C-suite to frontline associates, ensuring alignment between customer objectives a…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $119k a year (171 listings, 28 employers). This listing does not publish pay to compare.
• Across Uber Freight's 67 open listings, 19% of those with a posting date were first posted more than 60 days ago. How Uber Freight hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is this role still open, and when do you hope to fill it?
3. Which of the listed places is this role based in?
4. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 1 more customer service jobs within 25 miles, on the job map with pay.
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