Job brief: Help Desk Associate

What JoRoute checked · Checked by JoRoute

• Listed on ALO's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-10 (today); last confirmed on the board 2026-11-10.
• The apply link opens boards.greenhouse.io, the address ALO's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $35 to $40 an hour
• Job type: Not stated
• Where: Beverly Hills LAND, Beverly Hills, CA (HQ-L)
• Posted: 2026-11-09

What the job asks · Employer's own words, not checked

Level: Entry level. The title says "Associate".

Must have

• Assist with software deployment, access management, license tracking, and user onboarding.
• Collaborate with network teams when deeper troubleshooting or configuration changes are required .
• Maintain accurate asset inventory of computers, accessories, and licensed software.
• 2–4 years of IT support or corporate helpdesk experience.

Conditions

• Physical & Work Environment Requirements ( lift 20–40 lbs )

Main duties

• End-User Support (Mac & Windows)
• Provide hands-on and remote support for macOS and Windows devices.
• Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity.
• Set up, configure, and secure devices for new hires and refresh cycles.
• Device & Endpoint Management

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for it and help desk jobs in California: $154k a year (79 listings, 22 employers). This listing is 49% lower.
• Across ALO's 624 open listings, 71% of those with a posting date were first posted more than 60 days ago. How ALO hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

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Next steps

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