Job brief: Customer Experience Associate, Prediction Markets

What JoRoute checked · Checked by JoRoute

• Listed on Robinhood's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-06 (1 day ago); last confirmed on the board 2026-11-07.
• The apply link opens boards.greenhouse.io, the address Robinhood's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $21 to $25 an hour
• Job type: Not stated
• Where: Westlake, TX
• Posted: 2026-11-05

What the job asks · Employer's own words, not checked

Level: Entry level. The title says "Associate".

Must have

• After onboarding, in-person attendance is expected at least 3 days a week.
• Experience in support. 1-2+ years of experience in customer support, customer operations, or a related role, preferably in a fintech, brokerage, crypto, trading, or regulated envi…

Conditions

• If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
• Schedule flexibility. Availability to work a flexible schedule, including evenings, weekends, and holidays, to align with live-event windows.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

Main duties

• Support customers across support channels.
• Respond to customer questions by chat, email, and phone with speed, accuracy, and empathy.
• Help customers understand how contracts are priced, traded, settled, and paid out, including what happens when an event is resolved, delayed, or disputed.
• Resolve account and trading issues.
• Collaborate on escalations and feedback.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Robinhood's 132 open listings, 30% of those with a posting date were first posted more than 60 days ago. How Robinhood hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. What are the interview steps, and when should I expect to hear back?

Share this brief

Send it to someone whose opinion you trust. They can open it without an account, and nothing about you is in the link.

Email itText it

To keep a copy, use your browser's Print or Share button.

Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

Got a message about this job asking for money or documents? Check the message first.

Keep looking

• All 132 open Robinhood jobs, and how Robinhood hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.