Job brief: Vice President, Customer Success

What JoRoute checked · Checked by JoRoute

• Listed on Axon's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address Axon's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Atlanta, Georgia, United States · Massachusetts-Boston Office
• Posted: 2026-09-15

What the job asks · Employer's own words, not checked

Level: Senior. The posting asks for 15+ years of experience.

Must have

• We are looking for a leader who can define what world-class Customer Success looks like at Axon—and then roll up their sleeves to build the processes, systems, talent, and account…
• Ensure leaders stay close to their teams and customers while building the structure required to operate effectively at scale
• Build scalable playbooks while maintaining the flexibility required to serve complex public safety customers
• 15+ years of progressive Customer Success, Customer Experience, Customer Operations, or related leadership experience
• A track record of successfully transforming or scaling a Customer Success organization, including building the processes and operating systems required for the next stage of growth
• Don’t meet every single requirement? That's ok.

Conditions

• Ability to travel approximately 30–40% to spend time with customers, teams, and Axon offices

Main duties

• Location: Axon Hub — Scottsdale, Boston, Seattle, Atlanta, or New York
• Travel Requirements: 30–40%
• Reports to: Executive Vice President, US Public Safety Sales
• Direct Reports: 6–10 Directors, Senior Managers, and Managers of Customer Success
• Lead & Develop the Organization

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in Georgia: $71k a year (7 listings, 2 employers). This listing does not publish pay to compare.
• Across Axon's 388 open listings, 47% of those with a posting date were first posted more than 60 days ago. How Axon hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

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2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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Keep looking

• 7 more customer service jobs within 25 miles, on the job map with pay.
• All 388 open Axon jobs, and how Axon hires.
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