Job brief: Digital Adoption & Lifecycle Manager (Customer Success)

What JoRoute checked · Checked by JoRoute

• Listed on Mixpanel's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens job-boards.greenhouse.io, the address Mixpanel's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $132,000 to $162,750 a year
• Job type: Not stated
• Where: Remote · San Francisco, US (Remote) · San Francisco
• Posted: 2026-10-09

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations.

Conditions

• Generous Vacation Policy & Additional Company Holidays
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Main duties

• Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and it…
• Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts wit…
• Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears fr…
• Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a …
• Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in San Francisco, CA: $190k a year (20 listings, 9 employers). This listing is 23% lower.
• Across Mixpanel's 27 open listings, 19% of those with a posting date were first posted more than 60 days ago. How Mixpanel hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is the role fully remote, and from which states can I work?
2. What are the interview steps, and when should I expect to hear back?

Share this brief

Send it to someone whose opinion you trust. They can open it without an account, and nothing about you is in the link.

Email itText it

To keep a copy, use your browser's Print or Share button.

Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

Got a message about this job asking for money or documents? Check the message first.

Keep looking

• 31 more customer service jobs within 25 miles, on the job map with pay.
• All 27 open Mixpanel jobs, and how Mixpanel hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.