Job brief: Senior Manager, Programs - Global Expansion and New Initiatives

What JoRoute checked · Checked by JoRoute

• Listed on Affirm's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-08.
• The apply link opens job-boards.greenhouse.io, the address Affirm's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Remote · Remote Canada · Remote US
• Posted: 2026-10-09

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• be accountable for decisions that affect team, program, and overall business results over a medium-term (1yr+) horizon and that can carry company-wide effects.
• 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers or senior professionals.
• For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

Conditions

• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.

Main duties

• Own the strategy and roadmap for how Customer Operations scales to support global expansion — new products, merchants/partners, geo launches, and channels — …
• Establish and modify the team's operational objectives, policies, procedures, and work plans; define the methods, frameworks, and success criteria used to ru…
• Lead, coach, and develop a team spanning two or more disciplines (e.g., program management and service delivery via process/continuous improvement); oversee …
• Drive the strategy and success of large-scale, cross-area programs for operations— merchant/geo launches, automation and efficiency programs, new-product sca…
• Partner in lock step with Product, Engineering, Analytics, Risk, Training, Knowledge, and Service Delivery leads to run cross-functional discovery and scopin…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs across the U.S.: $161k a year (2,918 listings, 245 employers). This listing does not publish pay to compare.
• Across Affirm's 164 open listings, 33% of those with a posting date were first posted more than 60 days ago. How Affirm hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Is the role fully remote, and from which states can I work?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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