Job brief: Customer Success Manager (AI Success Architect)

What JoRoute checked · Checked by JoRoute

• Listed on Asana's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (1 day ago); last confirmed on the board 2026-11-05.
• The apply link opens asana.com, the address Asana's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $116,800 to $148,800 a year
• Job type: Not stated
• Where: Chicago
• Posted: 2026-10-29

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• 5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value ac…
• If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
• Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.

Conditions

• This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule .
• If based in-office: The standard in-office days are Monday, Tuesday, and Thursday .
• If you're interviewing for this role, your recruiter will share more about the in-office requirements .
• Willingness to travel up to 20% to customer sites as needed.

Main duties

• Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle.
• Build joint success plans that connect strategic customer goals to measurable results, leading business reviews focused on outcomes and value rather than jus…
• Lead change management and enablement programs that build internal champions and ensure long-term, sustained adoption.
• Track AI consumption and adoption against clear baselines and 30/60/90-day benchmarks, translating usage data into a compelling business story.
• Monitor account health, engagement, and sentiment to proactively mitigate risks well ahead of renewals.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs in Illinois: $124k a year (6 listings, 4 employers). This listing is 7% higher.
• Across Asana's 50 open listings, 26% of those with a posting date were first posted more than 60 days ago. How Asana hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. What are the interview steps, and when should I expect to hear back?

Share this brief

Send it to someone whose opinion you trust. They can open it without an account, and nothing about you is in the link.

Email itText it

To keep a copy, use your browser's Print or Share button.

Next steps

Apply on the employer's page Full listingDoes my CV fit?Practise the interviewShould I apply?

Got a message about this job asking for money or documents? Check the message first.

Keep looking

• 15 more customer service jobs within 25 miles, on the job map with pay.
• All 50 open Asana jobs, and how Asana hires.
• Saw a job somewhere else? Check if the employer still lists it.
• Search every job JoRoute reads from employers' own job boards. No account needed.