Job brief: Manager, Global BPO Management

What JoRoute checked · Checked by JoRoute

• Listed on Robinhood's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (3 days ago); last confirmed on the board 2026-11-07.
• The apply link opens boards.greenhouse.io, the address Robinhood's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $153,000 to $180,000 a year
• Job type: Not stated
• Where: Chicago, IL; Denver, CO; Westlake, TX · Chicago, IL · Denver, CO +1
• Posted: 2026-11-04

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• 8+ years of experience in vendor management, BPO, or operational leadership within financial services or technology, including 4+ years of experience managing and developing teams.
• Experience negotiating and managing commercial contracts, including Master Service Agreements (MSAs) and Statements of Work (SOWs).

Conditions

• If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

Main duties

• Lead, coach, and develop a team of Vendor Managers and Performance Analysts, fostering a culture of accountability, analytical rigor, and continuous professi…
• Serve as the primary relationship owner for our global BPO partner network, overseeing operational performance, service delivery, and compliance across all p…
• Drive continuous process improvement and cost optimization by conducting root cause analysis and implementing scalable operational solutions.
• Coordinate with internal department leaders in Product, Finance, and Legal to execute vendor agreements, manage budgets, and align vendor operations with com…
• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and t…

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs in Chicago, IL: $161k a year (170 listings, 40 employers). This listing pays about the same.
• Across Robinhood's 132 open listings, 30% of those with a posting date were first posted more than 60 days ago. How Robinhood hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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Keep looking

• 278 more manager jobs within 25 miles, on the job map with pay.
• All 132 open Robinhood jobs, and how Robinhood hires.
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