Job brief: IT Service Desk Analyst (Contract)

What JoRoute checked · Checked by JoRoute

• Listed on CarGurus's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (5 days ago); last confirmed on the board 2026-11-08.
• The apply link opens careers.cargurus.com, the address CarGurus's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $26 to $33 an hour
• Job type: Not stated
• Where: Boston, Massachusetts, United States · Boston (1001 Boylston Street)
• Posted: 2026-10-05

What the job asks · Employer's own words, not checked

Level: Senior. The posting asks for 15 years of experience.

Must have

• In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
• 1-2 years of support experience
• Associates’ Degree in MIS or equivalent experience
• The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities.

Conditions

• You will be hybrid out of our office on 1001 Boylston Street in Boston, MA.
• In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifti…
• A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being.
• Please be aware that travel expenses are the responsibility of the candidate.

Main duties

• Provide Tier 1 technical support to employees both in person and remotely
• Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements)
• Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions
• Support on site meetings and events
• Author and maintain internal documentation

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for data and analytics jobs in Boston, MA: $138k a year (30 listings, 10 employers). This listing is 56% lower.
• Across CarGurus's 38 open listings, 45% of those with a posting date were first posted more than 60 days ago. How CarGurus hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Which of the listed places is this role based in?
2. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 44 more data and analytics jobs within 25 miles, on the job map with pay.
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