Job brief: Strategy & Operations Principal

What JoRoute checked · Checked by JoRoute

• Listed on Via's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-08.
• The apply link opens job-boards.greenhouse.io, the address Via's board gives for this job.
• The same title for the same place was listed 1 other time on this board in the last 90 days: several openings, or a re-posted job.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $130,000 to $165,000 a year
• Job type: Not stated
• Where: New York City
• Posted: 2025-05-22 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Principal".

Must have

• Experienced operations manager, with at least 6+ years of experience and hold a Bachelor's degree
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with

Main duties

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Manage and mentor the on-site team of field managers, dispatchers, and shift managers
• develop relationships with driver partners, customers, community leaders, and local organizations
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Via's 136 open listings, 54% of those with a posting date were first posted more than 60 days ago. How Via hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. How many people are you hiring for this role, and is it a new opening or a re-posted one?
3. What are the interview steps, and when should I expect to hear back?

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