Job brief: Technical Support Engineering Manager

What JoRoute checked · Checked by JoRoute

• Listed on Sigma Computing's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (2 days ago); last confirmed on the board 2026-11-06.
• The apply link opens job-boards.greenhouse.io, the address Sigma Computing's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $140,000 to $170,000 a year
• Job type: Not stated
• Where: San Francisco, CA · San Francisco
• Posted: 2026-01-21 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Minimum Education Requirement
• Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
• This requirement is a minimum and cannot be substituted by work experience alone.
• 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.

Conditions

• Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

Main duties

• Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
• Own strategic areas of the Support organization end to end, from strategy through measurable outcomes.
• Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes.
• Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution.
• Develop a reputation for excellence, high credibility and integrity with peers across the org.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for engineer jobs in San Francisco, CA: $190k a year (684 listings, 43 employers). This listing is 18% lower.
• Across Sigma Computing's 69 open listings, 75% of those with a posting date were first posted more than 60 days ago. How Sigma Computing hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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• 1,211 more engineer jobs within 25 miles, on the job map with pay.
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