Job brief: Customer Advocate Part-Time

What JoRoute checked · Checked by JoRoute

• Listed on Carvana's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (4 days ago); last confirmed on the board 2026-11-07.
• The apply link opens carvana.com, the address Carvana's board gives for this job.
• The same title for the same place was listed 1 other time on this board in the last 90 days: several openings, or a re-posted job.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $18 to $20 an hour
• Job type: Not stated
• Where: Union City, GA
• Posted: 2026-11-02

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2 years of experience.

Must have

• We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U…
• Shift Requirement: .
• Weekends are required.
• Must be able to read, write, speak and understand English
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

Conditions

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine.
• You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.

Main duties

• In-Showroom Customer Experience
• Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up.
• Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences.
• Finalize vehicle selection and support order placement from dealership inventory or online platforms.
• Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Carvana's 1,677 open listings, 27% of those with a posting date were first posted more than 60 days ago. How Carvana hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. How many people are you hiring for this role, and is it a new opening or a re-posted one?
2. What are the interview steps, and when should I expect to hear back?

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