Job brief: Transportation Customer Support Specialist

What JoRoute checked · Checked by JoRoute

• Listed on Uber Freight's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-12 (today); last confirmed on the board 2026-11-12.
• The apply link opens job-boards.greenhouse.io, the address Uber Freight's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Exton, PA 19341, United States · United States
• Posted: 2026-11-11

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2 years of experience.

Must have

• High school diploma or GED equivalent
• Minimum of 1-2 years of related experience

Conditions

• Job Type: Hybrid

Main duties

• Partner with carriers to promptly identify, research, and resolve billing and invoicing discrepancies
• Maintain and update carrier rate structures and pricing agreements accurate to current contracts
• Maintain consistent and professional communications;
• Review contracts and carrier documentation to identify root cause of discrepancies
• Review shipments for necessary info in TMS

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $111k a year (161 listings, 24 employers). This listing does not publish pay to compare.
• Across Uber Freight's 64 open listings, 22% of those with a posting date were first posted more than 60 days ago. How Uber Freight hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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• 1 more customer service jobs within 25 miles, on the job map with pay.
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