Job brief: Starlink Account Manager (Canadian Federal)

What JoRoute checked · Checked by JoRoute

• Listed on SpaceX's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (2 days ago); last confirmed on the board 2026-11-06.
• The apply link opens boards.greenhouse.io, the address SpaceX's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $115,000 to $180,000 a year
• Job type: Not stated
• Where: Washington, DC · Redmond, WA
• Posted: 2026-08-18 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise busi…
• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
• 4+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers
• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with Canadian federal or civil government customers

Conditions

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices and customer locations as needed
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
• employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/…

Main duties

• Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (on…
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain an…
• Retaining and growing the value of accounts

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for manager jobs in Washington, DC: $183k a year (330 listings, 87 employers). This listing is 19% lower.
• Across SpaceX's 2,894 open listings, 60% of those with a posting date were first posted more than 60 days ago. How SpaceX hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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