Job brief: Lead, Quality, Elevated Support

What JoRoute checked · Checked by JoRoute

• Listed on Airbnb's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-14 (today); last confirmed on the board 2026-11-14.
• The apply link opens careers.airbnb.com, the address Airbnb's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $106,000 to $125,000 a year
• Job type: Not stated
• Where: United States
• Posted: 2026-11-13

What the job asks · Employer's own words, not checked

Level: Lead / staff. The title says "Lead".

Must have

• Support new partner site onboarding, language expansion and site visits, making sure each new Elevated Support site and cohort is certified and calibrated to Airbnb standards befo…
• 6+ years of experience in Community or Customer Support Quality, Operations or a related field, including direct experience with QA programs across BPO or partner networks and exp…
• Bachelor's Degree, preferably in related field required.
• While the position is Remote Eligible, you must live in a state where Airbnb, Inc.
• This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recr…

Conditions

• All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or menta…
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Main duties

• Partner Quality Program Execution
• Own the day-to-day execution of the Quality program for the Elevated Support service tier and the corresponding partner sites, languages and queues (voice, a…
• Partner Governance & Accountability
• Support new partner site onboarding, language expansion and site visits, making sure each new Elevated Support site and cohort is certified and calibrated to…
• Support partner Team Lead calibration, including the weekly sessions that Partner Quality runs within each site, so Team Leads coach specialists in the same …

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Airbnb's 29 open listings, 10% of those with a posting date were first posted more than 60 days ago. How Airbnb hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

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Next steps

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