Job brief: IT Generalist, Contract

What JoRoute checked · Checked by JoRoute

• Listed on Instawork's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-04 (2 days ago); last confirmed on the board 2026-11-06.
• The apply link opens job-boards.greenhouse.io, the address Instawork's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: $45 to $60 an hour
• Job type: Not stated
• Where: San Francisco, California, United States · San Francisco
• Posted: 2026-02-10 · over 60 days ago

What the job asks · Employer's own words, not checked

Level: Mid level. The posting asks for 2+ years of experience.

Must have

• Bachelor’s Degree or higher in Computer Science or a related field
• 2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, a…
• 2+ years of working experience with agile methods and processes
• 2+ years of working experience with software development or security engineering
• At least 8 paid company holidays annually

Conditions

• Ability to carry 25 lbs. up and down stairs
• On-call duty as rotation requires (global time zone)
• We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Main duties

• Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.
• Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.
• Work with external IT partners/vendors to coordinate the delivery and return of IT assets
• Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.
• Provide on-site IT/network support for internal employees when needed

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Across Instawork's 16 open listings, 81% of those with a posting date were first posted more than 60 days ago. How Instawork hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• Where in the published range an offer would land.

Ask before you apply

1. Is this role still open, and when do you hope to fill it?
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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