Job brief: Sr. Customer Service Manager

What JoRoute checked · Checked by JoRoute

• Listed on Uber Freight's own job board. JoRoute does not take listings from job ads or recruiters.
• First seen by JoRoute 2026-11-13 (today); last confirmed on the board 2026-11-13.
• The apply link opens job-boards.greenhouse.io, the address Uber Freight's board gives for this job.
• No other listing with this title and place on this board in the last 90 days.
• No layoff notices (WARN) under this name in the state files JoRoute reads.

What the listing says · Employer's own words, not checked

• Pay: Not published
• Job type: Not stated
• Where: Fridley, MN 55432, United States · United States
• Posted: 2026-11-13

Minnesota requires many employers to include pay in job postings; whether that covers this job depends on the law's rules.

What the job asks · Employer's own words, not checked

Level: Manager. The title says "Manager".

Must have

• High school diploma or GED equivalent.
• 5+ years of experience in transportation, logistics, or supply chain operations.
• 1+ year of onsite experience supporting a manufacturing environment.
• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.

Conditions

• Job Type: Hybrid

Main duties

• Serve as the primary onsite operational contact between the customer and Uber Freight for day-to-day transportation and supply chain activities.
• Partner with customer material planners, suppliers, carriers, and internal Uber Freight teams to coordinate inbound materials and ensure on-time delivery to …
• Monitor transportation activity using Transportation Management Systems (TMS) and operational reporting to identify potential disruptions and proactively res…
• Manage supplier releases, carrier performance, and shipment execution while escalating issues as needed to minimize operational risk.
• Collaborate with Operations, Carrier Management, International, and cross-functional teams to ensure customer priorities are met.

Lines copied from the posting, not rewritten. "Preferred" or "nice to have" items are not listed as must-haves.

How it compares · Compared by JoRoute from listings

• Typical listed pay for customer service jobs across the U.S.: $125k a year (154 listings, 22 employers). This listing does not publish pay to compare.
• Across Uber Freight's 62 open listings, 19% of those with a posting date were first posted more than 60 days ago. How Uber Freight hires

What nobody outside the employer knows · Not known

• Whether the role is already filled or on hold: employers often leave listings up.
• How many people applied, and who reads the applications.
• The pay an offer would carry.

Ask before you apply

1. What is the pay range for this role? (Minnesota requires many employers to post it.)
2. Which of the listed places is this role based in?
3. What are the interview steps, and when should I expect to hear back?

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Next steps

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